Information about dispatch mode, shipping costs & download

If you are purchasing an item that requires dispatch by post (CDs, DVDs, etc.), a fixed shipping rate of € 4.58 (excl. VAT) will be charged per order for postage & packaging.

For download products, there are no shipping costs.
You will find the download products you have bought in the 'My Downloads' section of your account.
Please note that the time period during which the files are available for you to download varies depending on the product. Make sure that you store the files locally. As soon as the status 'Expired' appears, you can no longer download the product. For example, WESTE download products are available for no more than 35 days from the ORDER date. However, if you have chosen 'Advance payment' as payment method, you cannot access the product before we have received your payment.

In the case of subscriptions, the corresponding username and password will be sent to you by e-mail. After expiry of the agreed period of use, your online access will be automatically deactivated without you having to take any further action.