Right of withdrawal
English translation for information only. Only the German version is binding.
Pursuant to section 355 of the German Civil Code (BGB), consumers have the right to withdraw from a contract. The preconditions and legal effects of the right to withdraw from a contract shall be governed by the following rules:
Withdrawal from contracts for the supply of goods
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days beginning from the day on which you or a third party named by you but other than the carrier has taken possession of the goods.
To exercise your right of withdrawal, you must inform us, Deutscher Wetterdienst, Zentrale, Frankfurter Straße 135, 63067 Offenbach, e-mail: dwd-shop@dwd.de, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund. We may withhold the reimbursement until we have received the goods back from you or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Withdrawal from contracts for the supply of services
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us, Deutscher Wetterdienst, Zentrale, Frankfurter Straße 135, 63067 Offenbach, e-mail: info@dwd.de, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.
If following your request the services are started during the withdrawal period, you will have to pay us an appropriate compensation for the amount of services delivered until the point in time on which you inform us of the fact that you are exercising your right of withdrawal for this contract, with the compensation being proportionate to the overall value of the services covered by the contract.
Explanatory notes:
In accordance with section 312g, subsection 2, number 6 of the German Civil Code (BGB), the right of withdrawal does also not apply to contracts for the supply of sealed audio or sealed video recordings or sealed computer software if they were unsealed after delivery.
In accordance with section 356, subsection 5 of the German Civil Code (BGB), the right of withdrawal shall expire if, in the case of a contract for the delivery of digital content that is not contained in a tangible data carrier, the consumer has expressly consented to the trader beginning with the performance of the contract before the end of the withdrawal period and has confirmed being aware of the fact that by this consent he/she loses the right of withdrawal.