Information on the right of withdrawal

If you withdraw from the contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and, in any event, not later than 14 days from the day on which we have received the information about your decision to withdraw from the contract. Unless you have expressly agreed otherwise, we will carry out such reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the refund. We may withhold the reimbursement until we have received the goods back from you or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and, in any event, not later than 14 days from the day on which you communicate your withdrawal from the contract to us. The deadline shall be met if you send back the goods before the period of 14 days has expired. You will have to bear the direct costs of returning the goods. You are only liable for any diminished value if this results from handling the goods other than what is necessary to establish their nature, characteristics and functioning.

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us, Deutscher Wetterdienst, Zentrale, Frankfurter Straße 135, 63067 Offenbach, Germany, e-mail: info@dwd.de, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may either use the suggested model withdrawal form (but which is not mandatory) or go to our Withdraw from contract page (a ‘Withdraw from contract’ button is also available in the footer of the WetterShop) and do your withdrawal online. If you are using the online withdrawal function, you will receive immediate acknowledgement from us on a durable medium (e.g. by e-mail) to confirm the contents of your withdrawal, including date and time of receipt by us.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from the contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and, in any event, not later than 14 days from the day on which we have received the information about your decision to withdraw from the contract. Unless you have expressly agreed otherwise, we will carry out such reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the refund.

If, following your request, the services have been started during the withdrawal period, you will have to pay us an appropriate compensation for the number of services delivered until the point in time on which you inform us of the fact that you are exercising your right of withdrawal for the contract; the compensation shall be proportionate to the overall value of the services covered by the contract.