Online dispute resolution

With effect from 15 February 2016, consumers who have a complaint about an online purchase have the right to use the European Commission's Online Dispute Resolution site in order to reach an out-of-court settlement. The site is accessible at http://ec.europa.eu/consumers/odr/.

In the event of a dispute between you and us about a contract made between us, the DWD will always endeavour to find a mutual resolution. Beyond this, however, there is no obligation for us to take part in a dispute settlement procedure and we also currently do not offer the possibility of participating in any such procedure.